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Mandarin Oriental to hire Pepper as robot ambassador

Profile Photo By: Carsten Hennig
November 13, 2017

Mandarin Oriental to hire Pepper as robot ambassador

Hong Kong – 13 November 2017 –
Mandarin Oriental Las Vegas appointed Pepper, the humanoid robot, as hotel Technical Ambassador. The newest team member will primarily be based in the Sky Lobby located on the 23rd floor, greeting guests, and complementing hotel services through engaging and playful entertainment. 

Pepper with General Manager Donald Bowman (Photo: Mandarin Oriental)
Humanoid bot Pepper with General Manager Donald Bowman (Photo: Mandarin Oriental)

More than a lobby fixture, Pepper is completely integrated into the hotel team and acts as a colleague. Endearing and surprising, with large expressive eyes and lifelike movements and gestures, the four-foot (1.2-metre) tall Pepper can discern a guest’s gender, approximate age and mood. Interacting in natural and intuitive ways, Pepper provides personalized communication by detecting facial, body and voice cues. It can provide answers to property-specific questions, give directions, tell stories, dance and even pose for a selfie. Pepper adds a whole new layer of exceptional and friendly service to the hotel’s triple five-star status. In a city dominated by the latest and greatest, Pepper is the newest attraction and enhancement in the Entertainment Capital of the World.

“I am delighted to welcome Pepper to the Mandarin Oriental, Las Vegas team. Luxury is all about choice. Pepper will provide our guests with the option to receive hotel assistance and information in an exciting and innovative way,” said General Manager, Donald Bowman. “Not only can Pepper handle information requests, but will also serve as a source of entertainment that we hope will provide an enjoyable element of surprise for guests of all ages.”

Committed to exceeding guests’ expectations through exceptional levels of hospitality, while maintaining its position as an innovative leader in the hotel industry, Mandarin Oriental, Las Vegas consistently seeks new opportunities to enhance the guest experience. Pepper exemplifies this pledge, combining innovation with welcoming, personalized service.

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