CHR 2011 Annual Report
This is the annual report for 2011 for the Cornell Center for Hospitality Research.
The report summarizes the CHR?s activities in 2011 all designed to fulfill the CHR?s mission of providing new and valuable research-based information to the hospitality industry.
The report summarizes CHR?s publications, which include Cornell Hospitality Reports, Cornell Hospitality Tools, Cornell Hospitality Quarterly, Industry Perspectives, Roundtable and Conference Proceedings, and provides information on webcasts and roundtables.
Also included is a review of the QUIS 12, the twelfth International Research Symposium on Service Excellence in Management, which drew some 300 researchers and practitioners to Cornell to examine quality in service.
The 2010 annual report also outlines plans for 2012, including webcasts and roundtables, as well as CHRS 2012, the second Cornell Hospitality Research Summit,? scheduled for October 8-9, 2012.