When do you digitize your guest contact? More and more will using WhatsApp in communicating with hotels
Cologne, Germany – 5 July 2017 –
Almost 70 percent of Germans use the WhatsApp news app for everyday communication. A business version of the messenger service is already in the test run, but the potential of WhatsApp as a communication channel of companies is hardly used. At the same time, every fifth in the general population is of the opinion that WhatsApp and chats with companies are already long overdue.
One in three WhatsApp users also find that social networking and apps are often less straightforward to communicate with companies than … Read More