Best Western promotes Pohl to senior VP
“Since joining Best Western in early 2007, as a leader with strategic vision, Ron has tremendously improved the member services and brand management functions of Best Western,” said Best Western Hotels & Resorts president and CEO David Kong.
Pohl serves on the company’s executive committee and leads the brand’s operations and development efforts for North America and Asia.
His responsibilities include overseeing key departments within the hotel company, including customer care, member services, revenue management, education and training, design, supply and global quality assurance.
Pohl also created Best Western International University – Best Western’s online education website for hotel staff and corporate employees – which includes a partnership using AHLEI courses and certifications, Rosetta-stone and the University of Phoenix.
During the past year, 1,953 Best Western employees representing more than 1,800 properties earned the Certified Front Desk Manager (CFDM) from AHLEI.