Must read – Best of background news for hospitality management (16) – Abandon old PMS, let your guest’s smartphone work – No dirty work in hotels – Chinese to buy more U.S. hotels
Best of hospitality in the news – part 16 – 12 December 2016
How to avoid a hostile reception – Why do hotels still bother with receptionists?
As a rule, when Gulliver first arrives at a hotel, he would prefer not to have to deal with another human. There are three main reasons for this. The first is that he is, by nature, cantankerous. The forced jollity of the initial exchange with a receptionist does not come easily after an exhausting trip.
Hotels.com tests a mobile app that generates a guest room key
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