Choice best for people and culture
Choice Hotels Asia-Pac, one of Australasia’s largest and fastest growing hotel franchisors, won Best People & Culture at the 2016 IQPC Contact Centre Awards held recently on the Gold Coast, Queensland.
Awarded to Choice Hotels Asia-Pac in recognition of its recruitment and retention programme in its contact centre and focus on customer service, teamwork and cooperation, communication and personal development.
Clare Rudland, Manager Asia-Pac Contact Centre, accepting the award on behalf of Choice Hotels Asia-Pac, said, “The team is thrilled to be recognised for the great culture and the service we deliver to our customers, partners and hotel guests. The award is a reflection of everyone’s hard work and Choice Hotels Asia-Pac’s commitment to customer service.”
The Contact Centre Awards identify excellence in customer service and workplace culture. A key to the company’s success was partnering with JustMums, a specialised recruitment company that allowed Choice Hotels Asia-Pac to hire incredibly skilled workers for a few hours at a time. Recruiting parents returning to the workforce gives employees and Choice Hotels Asia-Pac the flexibility required to work around unique family situations and maintain a high-performing call centre.