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Bad dreams for business travelers … Hotel fees for cancellations

Profile Photo By: Carsten Hennig
December 22, 2016

Bad dreams for business travelers … Hotel fees for cancellations

Plymouth, Minnesota – 22 December 2016
Travel Leaders Group revealed the results of its 2017 Business Travel Trends Survey, which indicates that there is no slowing down for business travel. According to the survey, 86% of Travel Leaders Group’s business travel-focused agents are reporting that they expect bookings to remain as high or higher than the same time last year. The participating travel agents also noted that while business travelers’ top concerns are travel logistics, ranging from delayed or canceled flights to limited air seating, they have the expertise in mitigating them.

“Business travel is a vital engine not only for the travel industry, but particularly for the American economy. When business travel is up, it demonstrates a higher degree of confidence in our economic system,” said Ninan Chacko, CTC, Travel Leaders Group CEO. “The responses from the survey clearly show that although business travelers have well-founded concerns, including late and canceled flights, our exceptional agents are skilled at minimizing the impact their travelers face.”

Ancillary Fees for Business Travelers
This year, travel professionals were asked “Which ancillary fees do you most consistently assist your clients in avoiding?” The top five were:

  • Hotel fees for cancellations (53.2%)
  • Airline fees for changing flights (41.4%)
  • Airline fees for seat assignment (39.9%)
  • Airline fees for baggage (21.8%)
  • Hotel fees for early check-in/late check-in (16.6%)



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